Privacy

Privacy Policy

Last updated: 15/11/25

At Etail Processing Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how and why we collect personal information from people who visit our websites, how we use it, the conditions under which we may disclose it to others and how we keep it secure. By using our website, you agree to be bound by this Policy.

We may update or change this Privacy Policy from time to time, so please check back occasionally to ensure you are happy with any changes.

If you have any questions about this Privacy Policy, please contact us:

ETAIL Processing Limited
Trading as International Diamond Brokers / Peter Fitzpatrick International Diamond Brokers
26 South Frederick Street
Dublin 2, D02 PP79
Tel: 01 685 5551

contact@internationaldiamond-brokers.com

Who Are We?

International Diamond Brokers specialises in sourcing and supplying high-quality natural and lab-grown diamonds, fine jewellery and bespoke engagement rings. We work closely with trusted global suppliers and certified diamond dealers to offer premium diamonds at excellent value while maintaining the highest ethical standards.

All diamonds we supply are verified and compliant with the Kimberley Process.

Our business is operated by ETAIL Processing Limited, Company No. 434404 (Ireland).

How Do We Collect Your Information?

  • We collect information about you when:
  • You place an order on our website
  • You complete checkout or enter your details for shipping or billing
  • You use our contact forms or send us an enquiry
  • You visit our showroom and provide details in person
  • You register an account on our website
  • You sign up for newsletters or marketing updates
  • You interact with our website (IP address, analytics, cookies)
  • Passwords created on our website are encrypted and stored securely.

What Information Do We Collect?

The personal information we may collect includes:

  • Name
  • Postal address (shipping and billing)
  • Email address
  • Phone number
  • IP address and device information
  • Pages visited and browsing behaviour
  • Account login details (password encrypted)
  • Order details and purchase history
  • Payment information (securely handled by third-party payment providers)

Important:
We do not store full credit or debit card details on our website or servers. All payments are securely processed by Stripe, Shopify Payments or other approved payment providers.

How Do We Use Your Information?

  • We may use your information to:
  • Process and complete your order
  • Contact you regarding your order or appointment
  • Reply to enquiries sent through our contact forms
  • Notify you of any changes to our services
  • Send password reset emails
  • Send updates or marketing emails (only if you have opted in)
  • Prevent fraud or misuse of our website
  • Improve the performance and user experience of our website
  • Maintain records required by Irish and EU law
  • We retain personal information only for as long as necessary to fulfil the purpose it was collected for.

Who Has Access to Your Information?

We do not sell, rent or trade your personal information.

We may share your information only with:

  • Trusted third-party service providers (e.g. couriers, delivery partners)
  • Payment processors such as Stripe or Shopify Payments
  • Service providers who help operate our website or emails
  • Professional advisers (legal, accounting) where required
  • Authorities where legally required (fraud prevention, compliance)
  • We do not share your information with third parties for marketing purposes.

Your Choices

You can control your marketing preferences at any time.

We will only send marketing emails or texts if you have explicitly opted in.
To opt out, you can:

  • Click “unsubscribe” in any marketing email
  • Email us at: contact@internationaldiamond-brokers.com
  • Call us on 01 684 5551

You may request that we stop all marketing communications at any time.

How You Can Access or Update Your Information

Under GDPR, you have the right to:

  • Request a copy of the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Request deletion of your data (in certain circumstances)
  • Object to the processing of your data
  • Withdraw consent at any time
  • Request data portability

To make a request, contact us at: [insert email]

Security Precautions

We take your privacy seriously and take steps to ensure your information is treated securely.

  • Our website uses SSL encryption
  • Access to internal systems is restricted
  • Payment data is handled externally by PCI-compliant providers (Stripe, Shopify Payments)
  • Passwords are encrypted
  • Sensitive data is minimised and securely stored

However, transmission of information over the internet can never be guaranteed 100% secure. Once we receive your information, we do our best to keep it safe on our systems.

Use of Cookies

Like many websites, we use cookies to improve your browsing experience. Cookies help us:

  • Understand how our website is used
  • Remember preferences and login details
  • Personalise your experience
  • Improve website performance

You can disable cookies through your browser settings if you prefer.

Our full Cookie Policy is available separately.

Links to Other Websites

Our website may contain links to other websites. This Privacy Policy applies only to our website.
We cannot be responsible for the content, privacy or data protection practices of other websites.

If you access our site via a third-party link, please refer to their Privacy Policy.

Children Under 16

We are committed to protecting the privacy of individuals aged 16 or under.
If you are 16 or under, please obtain permission from a parent or guardian before providing us with personal information.

Transferring Your Information Outside the EU

Your data may be transferred, stored or processed outside the European Union when necessary for operational reasons (for example, secure servers or third-party tools hosted overseas).

Where this occurs, we ensure that:

  • The destination country provides adequate protection, or
  • Appropriate safeguards (such as Standard Contractual Clauses) are in place, or
  • You have explicitly consented to the transfer

We will take all steps reasonably necessary to ensure your privacy rights remain protected.

Review of This Policy

We keep this Privacy Policy under regular review.
It was last updated on: 15/11/25